I did some research early today and couldn't find anything bad about Reptile City so I did not feel any harm in ordering my turtle from there. Now, I received an email from them stating that only amphibians have an arrive alive guarantee. Has anyone ordered turtles from there? I hope I am not setting myself up for failure...

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I haven't purchased from them. but it is probably since that turtles aren't the best for long journeys from where ever they come from. I bought mine from a very hated website since of there what people consider cruel for over breeding and not providing proper things when they are there. Which i learned after I received them. You shouldn't worry about something such as that too much. Just since they don't have the arrive alive guarantee doesn't mean there definitely going to be dead when they arrive.

I just wanted to comment, that even though the arrival is not guaranteed, the best thing you can do is have the habitat ready to go, with everything running right, to put the animal in a good home that is ready for him/her, to de-stress the animal as much as possible. pets question and answers,www.5d2d.com

hope your animal comes in healthy

Live arrival guarantee on reptiles and amphibians.I copied this from their web site. I just got a turtle, she was Ok just missing a foot.